Troubleshooting Your Broadband Connection

Troubleshooting Your Broadband Connection

Broadband is undoubtedly great and once you`ve got a broadband connection in your home you`ll wonder how you managed without it. However, when things go wrong with your broadband connection and you don`t know what to do you could be stuck without access to the internet. Luckily most broadband connectivity issues and problems can be solved in a matter of minutes, it`s just a case of assessing what the issue is and taking the proper steps to rectify it swiftly. This will not only make using your broadband at home a less stressful task, but will also improve your overall computer literacy.


Router Issues
At the heart of most broadband connection problems is the router, which you may well have been supplied with by your broadband provider and never really had to deal with in depth. If you cannot connect to the internet, if your wireless network is not operating correctly or if there are any connection issues whatsoever, check the router itself. On most routers there are a series of LEDs which indicate how many computers are connected via Ethernet, whether the wireless network is enabled, whether there is a broadband service operating on your line and whether you are actually connected to the internet or not using your username and password. If any of these lights is not illuminated or if they are showing a warning red colour as opposed to the usual green, then you should firstly turn off your router at the wall and leave it for a minute or so. Routers, like all electronics, can overheat, crash or lock up and refuse to work properly and since routers spend a lot of time on, it`s useful to give them a rest every now and then. If rebooting the router doesn`t solve the issue, you`ll have to delve into the router menus. Depending on the brand of router you`ll need to connect a PC or laptop via an Ethernet cable to the router, then open up your preferred internet browser and enter the router`s IP address in the address bar. It will usually be something like, but check with the router`s handbook for complete confirmation. You may have to enter a username and password, which by default is often admin and then you should be able to access all of the particulars of the router`s settings. You will be able to make sure that your internet access username and password are entered properly, that the wireless network is enabled and that the router can detect a broadband signal.

Speed Issues
If you suspect that your broadband connection is a lot slower than advertised by your provider then there are several avenues of enquiry to pursue. First, make sure that you have microfilters plugged into all of the telephone sockets in your house so that the analogue telephone signal and the digital broadband connection are not interfered with by other devices. Then you should run a broadband speed test online and inform your provider.

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